Refund and Cancellation Policy
Last Updated: February 2026
This Refund and Cancellation Policy outlines the terms applicable to payments made on www.makemystay.ai, operated by MakeMyStay Realty, Bengaluru, India.
By making a payment on our Platform, you agree to the terms described below.
1. Booking and Service Payments
Payments made on MakeMyStay may include:
- Property visit or service charges
- Booking or token advance
- Platform or consultation fees
All payments are processed securely through authorized payment gateways such as Razorpay.
2. Cancellation Policy
Users may request cancellation of a booking or service by contacting our support team.
Cancellation eligibility depends on:
- Type of service or booking
- Time of cancellation request
- Partner or property provider terms
Certain service or consultation fees may be non-refundable if the service has already been delivered.
3. Refund Policy
Refunds, if applicable, may be issued under the following conditions:
- Duplicate payment made by mistake
- Payment failure where amount was deducted but service not provided
- Booking cancelled within the eligible cancellation window
Refunds may not be applicable in cases where:
- A site visit or service has already been completed
- The user fails to attend a scheduled visit without prior notice
- Payment was made toward non-refundable service charges clearly mentioned at the time of booking
4. Refund Processing Time
Approved refunds are processed within 5 to 10 working days.
The time taken for the amount to reflect depends on:
- Payment method used
- Bank or payment gateway processing timelines
MakeMyStay is not responsible for delays caused by banks or payment providers.
5. Mode of Refund
Refunds will be issued to the original payment method used during the transaction unless otherwise required by applicable regulations.
6. Disputes
In case of any disputes related to payments or refunds, users are requested to contact MakeMyStay support first for resolution.
7. Contact Information
MakeMyStay Realty
Bengaluru, Karnataka, India
Email: connect@makemystay.ai